Course in Customer Experience CX – Method

In market-driven organisations, a solid focus on Customer Experience CX is necessary to retain customers and competitiveness. On the course, you will gain practical skills in designing and planning Customer Experience programs, including handling feedback from individual customers. The course also includes a model for periodic measurement and a model for immediate measurement.

Date: Call or write for more information.

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Course in focus group interview – Method

The focus group interview is a popular analytical method developed to understand and not least discover trends in the preferences of consumers of private as well as public services. The course is aimed at you who would like to learn how to obtain ideas for improving the organisation’s products/services and to assess the timeliness of current services.

Date: Call or write for more information.

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Course in questionnaire surveys – Method

Your analyzes will not be better than the data you collect via your questionnaires – preparing the questionnaire itself is unfortunately one of the factors that is often taken too lightly. The course is aimed both at beginners, but also at more experienced users who want to “brush up” their skills. On the course, you will gain practical skills in survey design and questionnaires.

Date: Call or write for more information.

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Course and teaching in the InMoment Platform

We offer ongoing courses and teaching in the InMoment Platform based on your specific needs. Call and find out more.